Open Support in Zuesie
Choose Support from the Zuesie navigation. The conversation belongs to your organisation rather than an individual reservation.
Write the problem clearly
Include the property or reservation reference when relevant and explain what you expected versus what happened. Never paste card numbers, passwords or API secrets into support chat.
Mara or the team replies from Shannon
The Zuesie team sees the thread in Shannon’s Zuesie Control area. Replies can be sent as Mara or as the Zuesie team and appear in the same customer conversation.
Keep guest messaging separate
Support chat is for the operator and Zuesie. Guest communication stays in the reservation/inbox tools so internal support messages cannot accidentally become guest messages.
Need help?
Early Zuesie customers can use the Support section inside the PMS to talk directly to Mara and the Zuesie team.